Common Questions

How do I send digital files?
Send your image - Please quote your order number in all correspondance and include it with any images you email or post to us. You will receive this number via email once you have completed your online order.
We accept digital images, which can be emailed to us at sales@designerprint.co.uk or by completing our online order form. If your email account does not allow attachments you can use YouSendit.com a free and easy to use system to send images upto 1GB. Please include you email and order number on the YouSendit.com page.

What are the file quality requirements?
We accept almost any file type (Jpg,Bmp,Tiff,Eps,etc) but JPEG’s are preferable. Please use the best quality setting on your digital camera or scanner, and ensure the image is between 150 dpi to 300 dpi. If you would like us to check if your photo/image can be enlarged before you buy, please email it to us for free consultation.

What does 'gallery-wrapped' mean?
Your image can be 'gallery-wrapped' round the sides of the stretcher so that printed image wraps round the sides of the frame. Please tell state this in the comments when placing an order, or when you send the image.

Can you print sizes which are not on the list?
We can print any size, up to 2 meters long. If you have a specific size in mind please email iinfo@designerprint.co.uk for further details.

How long do I have to wait until I receive my print?
Our normal turnaround time for dispatching poster prints is up to 5 days.
Stretched canvas prints and MDF block mounts may take up to 21 days as each stretcher has to be pre-ordered. For UK mainland customers, the prints are sent out by overnight courier so please bear this in mind when ordering as someone has to be present to sign for it. Shipments to the US and the EC take on average about 4 or 5 days.

How do you pack prints?
Poster prints are rolled up in a postal tube and sent by recorded delivery or overnight courier.
Stretched canvases and MDF block mounts are carefully bubble-wrapped, and packed in cardboard boxes. All stretched canvases are sent by overnight courier to ensure they do not get damaged in the post. You will notice that postage and packing prices for this service is slightly higher than our standard postage and packing.